Terms and Conditions

treutmade is intent on having satiesfied customers only and welcomes suggestions, questions or comments about its products and services.

Please contact us at:

info@treutmade.com

or write to us at:

Gertrud Strahl
2 The Square
Gerrans, Truro, Cornwall
TR2 5GA

United Kingdom

 

Making a Purchase

Making a purchase is rather straightforward. Browse the category and product pages and put any desired  items into your shopping cart. When your selection is complete, please fill in the Order Form and supply all necessary information. Read and accept the Terms and Conditions and send your order.

After we have received your order, we will check that the selected items are still available. We will notify you as soon as possible on the availability of your selection and details of shipping and payment. The  ordered items will be put ‘ON HOLD’ until we receive your payment or for a maximum of 10 days.

Payment Options

  • PAYPAL
  • Various Credit Cards (through PAYPAL only!)
  • Bank transfer

The necessary information will be provided by E-Mail. Payment is required within 10 days after receipt of our notification E-Mail.

Further details of PAYPAL and its services you will find here.


Shipping and Handling

The buyer is responsible for all shipping and insurance charges. We are always happy to combine purchases to ensure that shipping is as economical as possible!

Non European buyers: Please email before making a purchase if you require a shipping estimate.

Delivery Schedule

We aim to deliver your item as quickly as possible!
Standard orders of available items are usually despatched within 48 hours of payment.
In the case of customized orders you will be informed of the expected despatch date.

Guarantee

Your complete satisfaction is our aim! Please see our 'Returns Policy' for detailed information on returning items.

Privacy Policy

Your security and privacy is extremely important to us! We store customer data in accordance with the Data Protection Act 1998. Please be fully assured that the personal information you submit: your name, address, telephone number and email address will be held in complete and secure confidence and will never be disclosed to third parties under any circumstances.
You are fully entitled to amend or delete your stored data at any time and if you wish to do so, please contact us at info@treutmade.com or by post at the address above.

Please note -All credit card transactions are completed through the Paypal system at https://www.paypal.com. treutmade does not have access to any Customer credit card details.

Returns Policy

We want you to be completely happy with your purchase. Therefore we will accept 'returns' without question within a period of 14 days after payment. We will  fully refund the retail price (excluding shipping and insurance charges), if the item is returned in the same condition as shipped to the customer.

The customer must notify us that they intend returning an item and the item must be returned by the same insured shipping method it was sent, well packaged and within 7 days after notification.

IMPORTANT!
For International returns, Customs forms must be marked 'RETURNED MERCHANDISE' and the value noted as the actual retail price.